After several failed attempts, the screen says your account is locked and you cannot get back in. The most common cause is a password that no longer matches what you saved, often after a browser autofill or a recent change.
Account lockout and failed sign-in attempts
You see an error that your credentials are wrong or that the account is temporarily locked after too many tries. This blocks every route into Spinbet casino, whether you use the site or the mobile browser on your phone.
- The password was typed with a keyboard layout or caps lock mistake.
- Browser autofill saved an old password and keeps sending it.
- Too many rapid attempts triggered the temporary lock.
- The email or username was entered with a typo or extra space.
- A password reset was started but never finished.
- Close the tab and open the site fresh in your phone browser or desktop browser.
- Type your username and password by hand instead of using autofill.
- Check that caps lock is off and the keyboard language matches your password.
- Remove any trailing space after your username or email address.
- If the lock message remains, wait for the temporary lock to clear before trying again.
- Use the password recovery option and enter the email address linked to your account.
- Open the recovery email and follow the reset link from the same device you will use to sign in.
- Choose a new password you have not used on this account before and save it in your password manager.
- Return to the sign-in page and enter the new password once, without repeated attempts.
- If a spinbet login still fails on your phone, try the browser in private mode to rule out cached data.
- Clear the browser cache and cookies for the site, then reload the page.
- Disable any password manager extension that might be filling the form automatically.
- Try a different browser or a second device to see whether the problem follows the account or the device.
- If you use a VPN, turn it off and sign in again from your usual connection.
- Make sure your email inbox is not blocking messages from the site.
- Do not create a second account to get around the lock; it complicates recovery.
- Keep the confirmation email from your password reset in case support asks for it.
- Contact support if the reset email never arrives or the lock persists after the waiting period.
Contact support when the recovery email does not arrive or the lock message stays after you have waited and tried a fresh browser.
Welcome bonus and free spins not credited
The account shows no bonus balance and no free spins after you made your first deposit or entered a code. A missing opt-in or a deposit that did not meet the bonus conditions is the usual reason.
- The bonus was not selected or the code was not entered before depositing.
- The deposit was made with a method excluded from the offer.
- The minimum deposit for the offer was not reached.
- The account was not fully verified when the bonus was due.
- A previous bonus was still active or unfinished.
- Open your bonus history and check whether the offer is listed as pending or active.
- Confirm that you entered the bonus code in the correct field before confirming the deposit.
- Check that the deposit amount met the minimum stated for the offer.
- Review which payment methods qualify and whether yours is among them.
- If you have an unfinished bonus, complete or cancel it before claiming a new one.
- Look for a separate free spins section; spins sometimes appear apart from the cash bonus.
- Log out and back in to refresh the balance display.
- On your phone, refresh the browser page rather than relying on a cached view.
- Check your email for a confirmation that the bonus was added.
- If the offer required a promo code at sign-up, confirm the code was saved on the account.
- Make sure no other account on the same device or network has already claimed the welcome offer.
- Complete any outstanding profile fields that the bonus requires.
- If you claimed through a spinbet nz promotion, confirm the code matches the region of your account.
- Take a screenshot of the bonus page and your deposit confirmation.
- Note the date and amount of the deposit for your records.
- Contact support with the screenshot and the bonus name if the offer is still missing.
- Contact support if the bonus does not appear after you have completed the steps above and the deposit is confirmed.
Identity verification stuck or documents rejected
The verification status stays pending or a document is marked as rejected without a clear reason. Blurred images, expired documents or mismatched details are the common causes.
- The photo is blurry, cropped or shows glare on the text.
- The document is expired or the corners are cut off.
- The name or address does not match the account details.
- A selfie was taken without the document in the same frame.
- The file format or size is not accepted by the upload form.
- Open the verification section and note which document type was requested.
- Use the original document, not a photocopy of a photocopy.
- Place the document on a flat, dark surface and photograph it in daylight.
- Make sure all four corners and the photo page are visible.
- Check that the text is sharp when you zoom in on the image.
- Avoid flash glare and shadows across the document number.
- For a selfie, hold the document next to your face and keep both in frame.
- Confirm that the name on the document matches the name on your account exactly.
- If your address differs, upload a document that shows the address on file.
- Save images in a common format and keep the file size within the upload limit.
- Upload one document at a time and wait for the status to change before adding another.
- Do not send the same document repeatedly; it can reset the review queue.
- Check your email for a message explaining the rejection and follow its specific request.
- If no reason is given, upload a different document of the same type.
- Keep a copy of every file you send.
- On mobile, upload from the phone browser rather than a photo gallery sync folder.
- Contact support if the status stays pending well beyond the stated review window.
- Ask support to confirm which document is still missing instead of resending everything.
Contact support when a document has been rejected twice without a clear reason or the pending status does not change.
Withdrawal pending longer than expected
The withdrawal shows as pending while the balance is already reduced. An incomplete verification or a bonus still in play is often behind the delay.
- Identity verification is not finished.
- A bonus is still active and its conditions are not met.
- The withdrawal method differs from the deposit method.
- The requested amount is above the threshold that requires extra checks.
- Bank or payment provider details were entered incorrectly.
- Check the verification status in your account and complete any missing step.
- Confirm that no active bonus is tied to the funds you are withdrawing.
- Review whether the deposit method and withdrawal method match.
- Make sure the account name matches the name on the payment details.
- Check that the payment details were saved without typos.
- Look at the withdrawal history for a status note.
- If the status says pending review, wait for the review to finish before requesting again.
- Do not cancel and resubmit the withdrawal repeatedly; it can send it to the back of the queue.
- Clear your browser cache if the status appears frozen.
- Log out and back in to refresh the withdrawal page.
- Check your email for any request for extra documents.
- Respond to document requests with clear images as described in the verification section.
- If you used a bonus, confirm that every condition was met before the request.
- Keep a screenshot of the pending withdrawal and its reference number.
- Contact support with the reference number if the status has not changed after the review window.
- Ask support to confirm whether anything is missing rather than opening a second request.
- Contact support if the withdrawal stays pending after verification is complete and no bonus is active.
Use one account with your real name and a password manager, and complete verification before your first withdrawal request. Keeping your details consistent across the profile and payment methods avoids most locks, missing bonuses and delayed payments.