Entering a deposit amount with a comma instead of a period can make the payment screen stall and the balance stay unchanged. This happens most often when the payment form rejects the number format and the transaction never reaches the casino balance.
Deposit taken by the bank but not credited to the casino balance
The player sees the bank balance drop, but the casino wallet still shows the old amount.
- The payment provider is still processing the transfer.
- The deposit was sent to an outdated payment address.
- A currency conversion step delayed the credit.
- The payment reference was missing or incorrect.
- The bank placed a hold on the transaction for a security review.
- Open the banking app and confirm the payment status shows as completed, not pending.
- Note the exact amount and the time the payment left the bank.
- Return to the casino wallet and refresh the balance with a pull-down gesture.
- Log out of the account and log back in to force a fresh balance check.
- Check the transaction history inside the account for any entry matching the deposit.
- If no entry appears, wait for the payment provider to finish its own processing cycle.
- Repeat the refresh after waiting; many delays clear once the provider settles the transfer.
- Keep a screenshot of the bank transaction and the casino history side by side.
- Contact support only if the bank shows completed and the casino history still has no matching entry after a full day.
Contact support as soon as the bank confirms completion and the casino history shows no matching credit, providing the screenshot and the payment reference.
Identity verification stuck or documents rejected
The player uploads documents and sees the status remain on pending or switch to rejected without a clear reason.
- The photo is blurry, cropped, or has a glare across the text.
- The document has expired or the details do not match the account name.
- The file format is not supported by the upload tool.
- The address document is older than the allowed period.
- The selfie does not clearly show the face and the document together.
- Take a new photo in daylight with the whole document inside the frame.
- Make sure no corner, hologram, or signature is cut off.
- Check that the name and date of birth on the document match the account details exactly.
- Convert the image to a common format such as JPG or PNG before uploading.
- Use a recent utility bill or bank statement for the address check, showing the full address.
- For the selfie, hold the document next to the face and keep both in focus.
- Upload one document at a time and wait for the confirmation message before adding the next.
- If a document is rejected, read the rejection note and correct only the issue it names.
- When using Spinbet app for the upload, keep the phone steady and avoid switching tabs during the process.
Contact support when a document is rejected twice for the same reason or the pending status does not change after a full day.
Deposit or withdrawal declined because of limits
The player sees a message that the amount is outside the allowed range for the account.
- The deposit is below the minimum accepted by the payment method.
- The withdrawal is above the maximum allowed per transaction.
- The account has reached a daily or weekly limit set for the player’s level.
- The payment method itself has a cap that is lower than the casino limit.
- A currency conversion pushed the amount just outside the allowed band.
- Check the amount field for a hint about the minimum and maximum for the chosen method.
- Try a smaller amount to confirm the limit is the cause.
- Switch to a different payment method that accepts the amount you want to move.
- Split a large withdrawal into several smaller requests if the method allows it.
- Confirm that the account level or verification status is high enough for the requested amount.
- Look at the transaction history to see whether an earlier request today already used part of the limit.
- Wait for the limit period to reset if the cap is daily or weekly.
- Adjust the amount to fit inside the band rather than repeating the same declined request.
- Note the exact error message, as it often names the limit that was hit.
- Contact support only if the amount is clearly inside the stated range and the request is still declined.
Contact support when the requested amount fits the method’s range and the account status yet the decline persists.
Site or games not loading properly on a phone
The player sees a blank screen, a spinning loader, or a game that freezes after a few seconds.
- The phone browser is outdated or has a full cache.
- The internet connection is unstable or switches between Wi-Fi and mobile data.
- Background apps are using most of the phone’s memory.
- The browser has JavaScript or cookies disabled.
- A browser extension or ad blocker is interfering with the page scripts.
- Close all other tabs and apps on the phone to free memory.
- Clear the browser cache and cookies, then reload the page.
- Update the phone browser to the latest version.
- Check that JavaScript and cookies are enabled in the browser settings.
- Disable any ad blocker or content blocker for the site.
- Switch to a stable Wi-Fi network or a strong mobile data signal.
- Try a different browser to see whether the issue is specific to one.
- Restart the phone to clear temporary glitches.
- Test a simple game first; if it loads, the problem is with the heavier titles.
- Contact support if no game loads in any browser on the same network.
Contact support when the same loading failure appears across two browsers and a stable connection, as it may point to a problem on the site side.
Before starting any deposit, open the payment screen once to check the amount format and the stated range for the chosen method; this single habit prevents most failed or missing transactions.